Updated July 31, 2026

Refund Policy

This Refund Policy applies to live-capable paid credits, subscriptions, and creator plans purchased through PromptSeen checkout. It does not replace mandatory consumer rights that may apply in your location or the payment provider rules shown at checkout.

Because AI generation uses real provider costs and compute, consumed credits, completed generation jobs, downloaded outputs, and abuse/fraud-related purchases may be non-refundable. If a technical failure prevents delivery and the issue is confirmed in our logs, we may restore credits, retry generation, or refund the affected amount at our discretion.

For first-time purchases, you may request a refund within 7 days if credits have not been substantially used and the request is not connected to abuse, fraud, chargeback manipulation, or violation of the Terms or AI Content Policy. Subscription renewals should be cancelled before the next billing date; refunds for renewals depend on usage, timing, and provider rules.

To request a refund, contact us through the Contact page or existing support email with your account email, payment reference, plan, date, issue description, and any screenshots that help identify the failed transaction or generation job.

Approved refunds are generally returned to the original payment method through Stripe or the relevant payment provider. Processing time depends on the provider, card network, bank, and country. We may ask for identity or account verification before processing support or refund requests.

We may refuse refunds for policy violations, attempts to generate prohibited content, excessive use followed by refund requests, account sharing, scraping, fraudulent payments, chargeback abuse, or requests where the service was delivered as described.